“Supply chain in turbulent times is all about organised chaos,” Stephanie Wright told Business Insider. “With chaos, comes an opportunity to challenge the way we think.”
Wright says she experienced a significant amount of organised chaos in her time at Henkel, leading a customer service organisation serving more than 50,000 customers. She worked as Henkel’s global purchasing director where she was responsible for raw material, packaging, contract manufacturing and indirect material and services for 27 countries. Before this she was a purchasing specialist at Ford.
As board adviser to LogiChem, Wright works with other heads of supply chain and logistics from the world’s leading chemicals manufacturers to achieve commercial and supply-chain excellence.
During her time at Henkel, Wright developed a strategy for customer-service excellence as part of a company-wide European culture change management program.
"You can develop a change strategy to adapt and work parallel with constant disruptions — that’s what good supply chain is all about,” Wright tells Business Insider. “But preparing, supporting and encouraging your people to be ready, to get excited for those events takes a major adjustment to how we lead your people. This is on our shoulders to do better. My hope is that leaders in the industry will reflect on what behavior allowed their teams to shine during a very stressful and difficult period.”