Restaurants are seeking a new kind of employee that can’t catch or spread COVID-19: robots.
During the pandemic, restaurant operations have completely shifted to optimize for online ordering, delivery speed, and order accuracy. And a major ethical question for restaurant owners has been how to keep their businesses afloat without putting employees at risk.
“A lot of these things are solvable through automation,” Buck Jordan tells Business Insider.
The CEO of Miso Robotics, Jordan recently scored a partnership with White Castle to test its "Flippy" chef robot in a real fast-food restaurant kitchen. Flippy, a robotic arm that can cook fried foods, flip burgers, and more, is already employed at restaurants and venues, including Dodger Stadium.
Although increased automation has long been on the horizon for the restaurant industry, the pandemic has made automation more imperative than ever before.
“The needs of the restaurant industry are changing pretty rapidly, and there’s this new normal that everyone’s trying to grapple with,” Jordan says.
Thanks to Jordan, that new normal may involve more robots.